Automation Yardstick

Terms of service

Last updated: November 13, 2026

These terms govern your use of Automation Yardstick (the "Service"), provided by SolutionCraft AI, a Washington corporation ("SolutionCraft", "we", "us"). By using the Service, you agree to them on behalf of yourself and the organization you represent. A signed order form or agreement with us takes precedence where it differs.

1. The Service

Automation Yardstick measures the configuration and effectiveness of help desk automation using read-only access to systems you connect, such as ConnectWise PSA and Pia. It recommends changes; it does not make them. You decide what to change in your own systems and remain responsible for those changes.

2. Accounts

Access is by invitation. Keep credentials confidential, give access only to people in your organization who need it, and tell us promptly about any unauthorized use.

3. Your data

You own your data. You grant us permission to process it only to provide and support the Service, as described in our privacy policy. You confirm you have the right to connect the systems you connect and to grant us read-only access to them.

4. Acceptable use

  • Don't use the Service for anything unlawful.
  • Don't try to access other customers' data or parts of the Service you aren't given.
  • Don't disrupt, overload, reverse engineer, or resell the Service.
  • Don't upload malicious code.

5. Fees

Fees follow the plan on your order or the published pricing at the time you subscribe. Annual plans are billed in advance; month-to-month plans are billed monthly. Your tier is reviewed from your endpoint count as described on our pricing page. Fees are non-refundable except where required by law or stated in your agreement.

6. Term and cancellation

Month-to-month plans can be cancelled before the next billing period. Annual plans run for their term. We may suspend access for non-payment or a serious breach of these terms. When the Service ends, we delete your workspace data as described in the privacy policy.

7. Intellectual property

We own the Service, including its checks, scoring, and reports. You may use reports generated for your organization for any internal purpose, including sharing them with your leadership and vendors.

8. Disclaimers

Measurements depend on the data your connected systems expose. The Service is provided "as is" and "as available", and we don't guarantee any particular automation result. Pia and ConnectWise are trademarks of their owners; we are not affiliated with or endorsed by them.

9. Limitation of liability

To the extent the law allows, we aren't liable for indirect, incidental, special, or consequential damages, or lost profits or data. Our total liability is limited to the fees you paid us in the 12 months before the claim.

10. Changes

We may update these terms. If a change is material, we'll give customers notice by email or in the Service before it takes effect.

11. Governing law

These terms are governed by the laws of the State of Washington, without regard to its conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in Washington, and both parties consent to their jurisdiction.

12. Contact

Questions about these terms: use our contact form.